Certificate in Customer Service Excellence: Retention Best Practices

Name: Certificate in Customer Service Excellence: Retention Best Practices
Price: 149 GBP
Availability: InStock

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The Certificate in Customer Service Excellence: Retention Best Practices is a comprehensive course designed to enhance your customer service skills with a focus on retention strategies. In an era where customer experience drives business success, this course is more relevant than ever.

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AboutThisCourse

It provides learners with essential tools and techniques to build customer loyalty, reduce churn, and drive revenue growth. This course is essential for professionals in customer-facing roles, including customer service representatives, account managers, and sales professionals. By learning and applying the retention best practices taught in this course, learners can significantly improve their customer service skills, increase customer satisfaction, and advance their careers. The course covers critical topics such as understanding customer needs, developing effective communication skills, resolving customer complaints, and implementing customer retention strategies. By the end of the course, learners will have a deep understanding of the importance of customer retention, the skills required to achieve it, and the tools necessary to measure and improve their performance. Invest in your career and your customers with the Certificate in Customer Service Excellence: Retention Best Practices course. Improve your customer service skills, increase customer loyalty, and drive business success.

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CourseDetails

• Understanding Customer Service Excellence
• Importance of Customer Retention
• Key Elements of Customer Service Strategy
• Effective Communication in Customer Service
• Handling Customer Complaints and Feedback
• Building Customer Loyalty and Trust
• Measuring Customer Satisfaction and Net Promoter Score (NPS)
• Personalizing Customer Experience
• Developing a Customer-Centric Culture
• Case Studies and Real-World Examples of Customer Retention Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER SERVICE EXCELLENCE: RETENTION BEST PRACTICES

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UK School of Management (UKSM)

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05 May 2025

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