Global Certificate in British Customer Service Practices Training Program

Name: Global Certificate in British Customer Service Practices Training Program
Price: 149 GBP
Availability: InStock

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The Global Certificate in British Customer Service Practices Training Program is a comprehensive course designed to enhance your customer service skills with a distinct British flair. This program emphasizes the importance of providing exceptional customer service, a critical factor in any industry.

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AboutThisCourse

By pursuing this certificate, you demonstrate a commitment to professional development, which is highly valued by employers worldwide. The course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution. It also provides insights into British culture and business etiquette, ensuring that you can adapt your approach to meet the expectations of British customers. By completing this program, you position yourself for career advancement and increased earning potential in today's globalized economy.

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CourseDetails

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Unit 1: Introduction to British Customer Service Practices
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Unit 2: Understanding Customer Needs and Expectations
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Unit 3: Effective Communication Skills for Customer Service
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Unit 4: Handling Customer Complaints and Difficult Situations
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Unit 5: Building Customer Loyalty and Trust
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Unit 6: British Culture and its Impact on Customer Service
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Unit 7: Telephone and Digital Customer Service Techniques
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Unit 8: Measuring Customer Satisfaction and Service Quality
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Unit 9: Developing a Customer-Centric Mindset
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Unit 10: Continuous Improvement in Customer Service

CareerPath

The Global Certificate in British Customer Service Practices Training Program offers valuable insights into the UK's customer service industry. As customer service professionals progress in their careers, understanding the latest job market trends and salary ranges is essential. The 3D pie chart below showcases various roles in the British customer service sector and their respective popularity. With a focus on British customer service practices, this training program offers immense value for professionals seeking growth opportunities in the UK's ever-evolving customer service landscape. By exploring job roles and their corresponding market trends, individuals can make informed decisions about their career paths. The following roles are featured in the 3D pie chart, each offering its own unique blend of responsibilities, challenges, and rewards: 1. **Customer Service Manager**: A pivotal role in any customer service team, these professionals oversee day-to-day operations and strategize to ensure excellent customer experiences. 2. **Customer Service Specialist**: Often responsible for handling complex customer queries, these specialists serve as subject matter experts in their respective fields. 3. **Customer Service Team Leader**: As mentors and motivators, team leaders provide guidance to their team members and ensure that customer service goals are met. 4. **Customer Service Representative**: These professionals interact directly with customers to resolve issues and provide assistance, often acting as the face of the company. 5. **Customer Service Supervisor**: Supervisors manage smaller teams, ensuring that operational procedures are followed and that customers receive top-notch support. The Global Certificate in British Customer Service Practices Training Program aims to equip professionals with the skills and knowledge to excel in these roles. Dive into the world of British customer service practices and unlock your potential in this exciting and ever-growing industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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GLOBAL CERTIFICATE IN BRITISH CUSTOMER SERVICE PRACTICES TRAINING PROGRAM

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UK School of Management (UKSM)

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05 May 2025

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