Advanced Certificate in UK Customer Relations

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The Advanced Certificate in UK Customer Relations is a comprehensive course designed to enhance your skills in customer service and relationship management. This program emphasizes the importance of excellent customer relations in today's business landscape, where customer satisfaction is a key driver of business growth and success.

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AboutThisCourse

In this course, you will learn about the latest industry trends, best practices, and techniques for delivering exceptional customer experiences. You will develop essential skills in communication, problem-solving, and conflict resolution, as well as learn how to use customer feedback to drive continuous improvement. With a focus on the unique challenges and opportunities of the UK market, this course is ideal for customer service professionals, team leaders, and managers looking to advance their careers and make a positive impact on their organizations. By completing this course, you will demonstrate your commitment to excellence in customer relations and position yourself as a leader in your field.

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CourseDetails

• Advanced Communication Skills
• Managing Customer Conflict and Complaints
• UK Customer Relations Laws and Regulations
• Implementing Customer Relationship Strategies
• Utilizing Customer Relationship Management (CRM) Systems
• Advanced Listening and Questioning Techniques
• Measuring Customer Satisfaction and Loyalty
• Building and Maintaining Customer Trust
• Cross-cultural Communication in UK Customer Relations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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ADVANCED CERTIFICATE IN UK CUSTOMER RELATIONS
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UK School of Management (UKSM)
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05 May 2025
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