Executive Development Programme in Service Inclusion
-- ViewingNowThe Executive Development Programme in Service Inclusion is aCertificate Course that emphasizes the importance of inclusivity in the service industry. This programme meets the increasing industry demand for professionals who can cater to diverse customer needs, fostering a more accessible and equitable service environment.
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⢠Service Inclusion Foundation: Understanding the concept of service inclusion, its benefits, and importance in today's diverse society.
⢠Disability Awareness: Exploring different types of disabilities, accessibility needs, and creating an inclusive environment for customers with disabilities.
⢠Gender and Service Inclusion: Examining gender-related issues in service delivery and developing strategies to ensure gender inclusivity.
⢠Cultural Competence and Inclusion: Developing cultural awareness and sensitivity in service delivery to cater to diverse cultural backgrounds.
⢠LGBTQ+ Inclusion: Understanding the unique challenges faced by LGBTQ+ customers and developing inclusive service strategies.
⢠Service Design for Inclusion: Incorporating inclusive design principles in service development to ensure equal access and participation for all.
⢠Communication and Interpersonal Skills: Enhancing communication skills to effectively interact with customers from diverse backgrounds.
⢠Accessibility Standards and Compliance: Familiarizing with accessibility standards and regulations to ensure compliance in service delivery.
⢠Measuring and Evaluating Service Inclusion: Developing metrics and evaluation strategies to measure the effectiveness of service inclusion initiatives.
Note: The above list of units is not exhaustive and can be customized based on specific organizational needs and objectives.
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