Masterclass Certificate in Utility Customer Experience Empowerment
-- ViewingNowThe Masterclass Certificate in Utility Customer Experience Empowerment is a comprehensive course designed to equip learners with essential skills for career advancement in the utility industry. This course emphasizes the importance of understanding and enhancing customer experience, a critical aspect of modern utility operations.
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GBP £ 149
GBP £ 215
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⢠Customer Journey Mapping: Understanding the customer journey and identifying pain points and opportunities for improvement.
⢠Customer Empathy and Insights: Developing a deep understanding of customer needs, wants, and emotions to inform CX strategy.
⢠Stakeholder Management: Building relationships and aligning stakeholders to drive customer-centric change within the organization.
⢠Data-Driven CX: Leveraging data and analytics to measure and improve CX, and make data-informed decisions.
⢠Design Thinking for Utility CX: Applying design thinking principles to create innovative solutions that meet customer needs.
⢠Digital CX Strategy: Developing a digital-first CX strategy that leverages digital channels to improve customer engagement and satisfaction.
⢠Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback and insights, and drive CX improvements.
⢠CX Measurement and Metrics: Defining and measuring CX KPIs, and tracking progress towards CX goals.
⢠CX Culture and Leadership: Building a customer-centric culture within the organization, and leading CX transformation efforts.
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