Advanced Certificate in Customer Relationship Management: Strategic Approaches
-- ViewingNowThe Advanced Certificate in Customer Relationship Management: Strategic Approaches is a comprehensive course designed to enhance your skills in customer relationship management (CRM). This certification program focuses on strategic approaches to CRM, emphasizing the importance of understanding customer behavior, preferences, and needs to drive business growth.
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⢠Customer Relationship Management (CRM) Strategies
⢠CRM Systems and Technologies
⢠Multi-Channel CRM and Customer Experience Management
⢠CRM Data Analytics and Insights
⢠CRM Personalization and Customer Segmentation
⢠Social CRM and Online Reputation Management
⢠CRM Sales and Marketing Automation
⢠CRM Customer Support and Service Strategies
⢠CRM Implementation and Management Best Practices
⢠CRM Ethics and Compliance
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