Professional Certificate in Retention Metrics Mastery
-- ViewingNowThe Professional Certificate in Retention Metrics Mastery is a comprehensive course designed to empower professionals with the essential skills to drive customer retention and enhance business growth. This program is critical in today's dynamic business environment, where customer retention is a key driver of profitability and success.
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โข Understanding Retention Metrics
โข Key Retention Metrics and KPIs
โข Customer Lifetime Value (CLV) and its Importance
โข Calculating Retention Rates
โข Churn Rate: Definition and Measurement
โข Net Promoter Score (NPS) and its Role in Retention
โข Retention Metrics for SaaS Businesses
โข Retention Metrics for E-commerce
โข Retention Strategies and Best Practices
โข Analyzing and Improving Retention Metrics
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