Certificate in Negotiation Skills for Customer Success
-- ViewingNowThe Certificate in Negotiation Skills for Customer Success is a comprehensive course designed to empower professionals with essential negotiation skills crucial for career advancement. In today's fast-paced and competitive business environment, negotiation skills are in high demand and can significantly impact an organization's bottom line.
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โข Understanding Negotiation: An Introduction
โข The Power of Effective Communication in Negotiation
โข Preparation and Research for Successful Negotiations
โข Active Listening and Empathy in Customer Success Negotiations
โข Identifying Customer Needs and Objectives
โข Strategies for Value Proposition in Negotiations
โข Overcoming Objections and Building Trust
โข Closing Techniques and Agreement Formulation
โข Conflict Resolution and Maintaining Relationships
โข Ethical Considerations in Negotiations for Customer Success
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