Advanced Certificate in Customer Experience: Satisfaction Guaranteed
-- ViewingNowThe Advanced Certificate in Customer Experience: Satisfaction Guaranteed is a comprehensive course designed to empower professionals with the skills necessary to thrive in the customer experience industry. This course emphasizes the importance of delivering exceptional customer service, driving customer satisfaction and loyalty, and boosting business growth.
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โข Customer Experience Fundamentals: Understanding CX, Importance of CX, Key Components of a Successful CX Strategy
โข Customer Journey Mapping: Identifying Touchpoints, Analyzing Customer Pain Points, Visualizing the Customer Journey
โข Voice of the Customer (VoC) Programs: Collecting Customer Feedback, Analyzing VoC Data, Implementing Changes Based on VoC Insights
โข Customer Experience Metrics: Measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), Understanding the Impact of CX Metrics
โข Customer Experience Design: Design Thinking, Human-Centered Design, Prototyping and Testing, Iterating Based on Customer Feedback
โข Employee Engagement and CX: The Role of Employees in Delivering Great CX, Creating a Customer-Centric Culture, Employee Training and Development
โข Digital Customer Experience: Understanding Digital CX, Optimizing Digital Touchpoints, Personalization in Digital CX
โข Crisis Management and Customer Experience: Dealing with Negative Customer Experiences, Managing Customer Complaints, Turning Negative Experiences into Positive Ones
โข Scaling and Sustaining Customer Experience: Building a Scalable CX Strategy, Continuously Improving CX, Measuring the ROI of CX Investments
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