Executive Development Programme in Customer Service Performance Improvement
-- ViewingNowThe Executive Development Programme in Customer Service Performance Improvement is a certificate course designed to enhance the skills of professionals in managing and improving customer service performance. This program emphasizes the importance of customer service in today's business landscape, where customer satisfaction and loyalty are critical to organizational success.
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โข Customer Service Fundamentals: Understanding the importance of customer service, key principles, and best practices.
โข Customer Experience Management: Designing and delivering exceptional customer experiences to drive loyalty and retention.
โข Communication Skills for Customer Service: Developing effective communication strategies to build rapport and trust with customers.
โข Handling Customer Complaints and Difficult Situations: Managing customer complaints and difficult conversations with empathy and professionalism.
โข Customer Feedback and Continuous Improvement: Collecting, analyzing, and acting on customer feedback to drive continuous improvement.
โข Data-Driven Customer Service: Using data analytics to measure and improve customer service performance.
โข Customer Service Leadership: Developing leadership skills to inspire and motivate customer service teams to deliver exceptional service.
โข Employee Engagement and Empowerment: Engaging and empowering employees to take ownership of customer service and drive business results.
โข Service Recovery and Crisis Management: Managing service disruptions and crises to minimize negative impact on customers and the business.
โข Technology and Innovation in Customer Service: Leveraging technology and innovation to drive customer service excellence and stay ahead of the competition.
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