Certificate in Lean Service Excellence: Customer Impact
-- ViewingNowThe Certificate in Lean Service Excellence: Customer Impact is a comprehensive course designed to enhance your skills in delivering exceptional customer service. This certification focuses on Lean principles, a proven methodology to eliminate waste, improve process efficiency, and enhance customer value.
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โข Understanding Lean Service Excellence
โข Customer Impact: Key Concepts and Best Practices
โข Mapping the Customer Journey: Identifying Opportunities for Improvement
โข Lean Tools and Techniques for Service Excellence
โข Continuous Improvement: A Culture of Excellence
โข Measuring Customer Impact: Metrics and KPIs
โข Engaging Customers in the Lean Process
โข Overcoming Barriers to Lean Service Excellence
โข Building Sustainable Customer Loyalty through Lean Practices
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