Executive Development Programme in Freight Forwarding Customer Service
-- ViewingNowThe Executive Development Programme in Freight Forwarding Customer Service is a crucial certificate course designed to enhance professionals' skills in the logistics and freight forwarding industry. This programme focuses on developing essential customer service skills, industry-specific knowledge, and best practices to ensure exceptional service delivery.
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โข Freight Forwarding Basics: Understanding the freight forwarding industry, its processes, and key players. Including primary and secondary stakeholders, modes of transportation, and documentation.
โข Customer Service Fundamentals: Exploring the principles of customer service, including communication, problem-solving, and relationship-building. Highlighting the importance of empathy, active listening, and adaptability.
โข Regulations and Compliance: Examining the legal and regulatory landscape of freight forwarding, including customs regulations, international trade laws, and safety standards. Discussing the implications of non-compliance and the role of customer service in ensuring adherence.
โข Supply Chain Management: Exploring the concept of supply chain management and its role in freight forwarding. Discussing the importance of visibility, collaboration, and continuous improvement.
โข Technology and Innovation: Examining the impact of technology on freight forwarding and customer service, including the use of automation, artificial intelligence, and data analytics. Highlighting the importance of staying up-to-date with industry trends and best practices.
โข Risk Management: Discussing the risks associated with freight forwarding, including operational, financial, and reputational risks. Exploring strategies for identifying, assessing, and mitigating these risks.
โข Crisis Management: Preparing for and managing unexpected events or crises, including natural disasters, equipment failures, and security breaches. Highlighting the importance of contingency planning, communication, and decision-making in times of crisis.
โข Performance Metrics and Continuous Improvement: Measuring and evaluating the effectiveness of customer service in freight forwarding. Identifying key performance indicators (KPIs) and using data to drive continuous improvement.
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