Global Certificate in ESL for Customer Service
-- ViewingNowThe Global Certificate in ESL for Customer Service is a crucial course designed to meet the rising industry demand for professionals with exceptional English language skills and cultural competence in customer service. This certification equips learners with essential skills to excel in today's globalized and increasingly digital marketplace.
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โข English Foundations for Customer Service: This unit covers essential English language skills needed for effective customer service, including grammar, vocabulary, and pronunciation.
โข Customer Service Fundamentals: This unit introduces students to the basics of customer service, including communication skills, problem-solving, and conflict resolution.
โข Customer Service Channels: This unit explores the various channels of customer service, such as in-person, phone, email, and social media.
โข Cultural Awareness in Customer Service: This unit focuses on the importance of cultural awareness in customer service and how to effectively communicate with customers from diverse backgrounds.
โข Handling Customer Complaints: This unit covers best practices for handling customer complaints, including empathy, active listening, and effective problem-solving strategies.
โข Sales and Upselling Techniques: This unit introduces students to sales and upselling techniques that can enhance the customer experience and increase revenue.
โข Customer Retention and Loyalty: This unit explores strategies for building customer loyalty and retention, including personalized service, follow-up communication, and handling customer feedback.
โข Technology in Customer Service: This unit covers the role of technology in customer service, including the use of customer relationship management (CRM) systems, chatbots, and social media platforms.
โข Professional Development in Customer Service: This unit focuses on continuous professional development in customer service, including setting goals, seeking feedback, and staying up-to-date with industry trends.
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