Masterclass Certificate in Real-Time Customer Support
-- ViewingNowThe Masterclass Certificate in Real-Time Customer Support is a comprehensive course designed to equip learners with the essential skills required to excel in customer support roles. This program focuses on real-time customer interaction techniques and strategies, emphasizing the importance of prompt, effective, and personalized support.
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โข Unit 1: Introduction to Real-Time Customer Support
โข Unit 2: Understanding Customer Support Channels
โข Unit 3: Essential Customer Support Soft Skills
โข Unit 4: Real-Time Communication Best Practices
โข Unit 5: Utilizing Customer Support Tools & Technology
โข Unit 6: Mastering Omnichannel Customer Support Strategies
โข Unit 7: Handling Difficult Customer Situations & Escalations
โข Unit 8: Metrics & Analytics in Real-Time Customer Support
โข Unit 9: Continuous Improvement & Iterating Customer Support
โข Unit 10: Building a World-Class Customer Support Team
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