Global Certificate in Assertiveness Communication Skills
-- ViewingNowThe Global Certificate in Assertiveness Communication Skills course is a powerful program designed to enhance your communication abilities and help you excel in your career. This course highlights the importance of assertive communication, enabling you to express your thoughts, needs, and feelings in a confident, respectful, and appropriate manner.
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Here are the essential units for a Global Certificate in Assertiveness Communication Skills:
โข Understanding Assertiveness: Defining Assertiveness, Passive, Aggressive, and Passive-Aggressive Communication Styles, Benefits of Assertive Communication
โข Assertiveness Techniques: Broken Record, Fogging, Negative Inquiry, Workable Compromise, Using "I" Statements
โข Active Listening: The Importance of Active Listening, Barriers to Effective Listening, Active Listening Skills and Techniques
โข Nonverbal Communication: Understanding Nonverbal Communication, The Impact of Nonverbal Communication, Improving Nonverbal Communication Skills
โข Conflict Resolution: Identifying and Managing Conflict, Conflict Resolution Strategies, Dealing with Difficult People
โข Giving and Receiving Feedback: The Importance of Feedback, Giving Constructive Feedback, Receiving Feedback Gracefully
โข Assertive Communication in the Workplace: Assertiveness in Meetings, Negotiations, and Presentations, Dealing with Challenging Situations at Work
โข Building and Maintaining Relationships: Establishing Rapport, Active Constructive Responding, Managing Expectations
โข Cultural Awareness and Sensitivity: Understanding Cultural Differences, Avoiding Stereotypes and Biases, Communicating Effectively Across Cultures.
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