Global Certificate in Service Recovery: Mastery Techniques
-- ViewingNowThe Global Certificate in Service Recovery: Mastery Techniques is a comprehensive course designed to empower professionals with the essential skills necessary to excel in customer service roles. This certificate program highlights the importance of service recovery, an often overlooked aspect of customer interaction.
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โข Unit 1: Introduction to Service Recovery
โข Unit 2: Identifying Service Failure Points
โข Unit 3: Understanding Customer Expectations
โข Unit 4: Effective Communication Strategies
โข Unit 5: Apology and Empathy in Service Recovery
โข Unit 6: Problem Solving and Decision Making Skills
โข Unit 7: Implementing a Service Recovery Plan
โข Unit 8: Measuring and Monitoring Service Recovery
โข Unit 9: Service Recovery Training and Development
โข Unit 10: Building Customer Loyalty through Service Recovery
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