Certificate in Service Quality Metrics Mastery
-- ViewingNowThe Certificate in Service Quality Metrics Mastery is a comprehensive course designed to enhance your expertise in service quality evaluation. This certification program emphasizes the importance of measuring and improving service quality to drive business growth and customer satisfaction.
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โข Service Quality Metrics Fundamentals
โข Key Performance Indicators (KPIs) in Service Quality
โข Customer Satisfaction (CSAT) Metrics & Analysis
โข Net Promoter Score (NPS) & Its Importance
โข First Contact Resolution (FCR) & Best Practices
โข Service Level Agreement (SLA) Compliance & Improvement
โข Monitoring & Evaluating Call Center Metrics
โข Balanced Scorecard: Connecting Service Quality & Business Strategy
โข Data Visualization & Dashboard Creation for Metrics
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