Certificate in Service Industry Insights Workshop
-- ViewingNowThe Certificate in Service Industry Insights Workshop is a valuable course that provides learners with essential skills and knowledge for success in the service industry. With a focus on industry demand, this course equips learners with the tools they need to excel in a variety of service-related roles.
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GBP £ 149
GBP £ 215
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โข Introduction to the Service Industry: Understanding the service industry, its importance, and the different types of services. โข Service Quality and Customer Experience: The role of service quality in customer satisfaction and loyalty. โข Service Operations Management: Managing service operations, including capacity planning, demand forecasting, and process improvement. โข Service Marketing and Sales: Strategies for marketing and selling services, including segmentation, targeting, and positioning. โข Service Human Resources Management: Managing service employees, including recruitment, training, and motivation. โข Service Technology and Innovation: The role of technology in service delivery, including automation, artificial intelligence, and digital transformation. โข Service Performance Metrics and Analytics: Measuring service performance, including key performance indicators, benchmarking, and data analytics. โข Service Risk Management: Identifying and mitigating risks in service delivery, including safety, security, and quality control. โข Service Ethics and Social Responsibility: Understanding the ethical and social responsibilities of service providers, including sustainability, accessibility, and inclusivity.
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