Masterclass Certificate in Empathetic Listening & Understanding
-- ViewingNowThe Masterclass Certificate in Empathetic Listening & Understanding is a comprehensive course designed to enhance your interpersonal communication skills. This program emphasizes the importance of empathetic listening in both personal and professional settings, teaching you how to truly understand and connect with others.
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GBP £ 149
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โข Introduction to Empathetic Listening & Understanding: Defining empathetic listening, its importance, and the benefits it brings to personal and professional relationships.
โข Key Elements of Empathetic Listening: Exploring the crucial components of empathetic listening, such as non-verbal communication, open-mindedness, and emotional intelligence.
โข Active Constructive Responding: Learning how to respond effectively to show understanding and validation, using techniques like paraphrasing, summarizing, and reflecting feelings.
โข Overcoming Listening Barriers: Identifying common obstacles that hinder effective listening, including assumptions, biases, and distractions, and strategies to overcome them.
โข Empathetic Communication in Diverse Settings: Practicing empathetic listening in various contexts, such as cross-cultural communication, conflict resolution, and virtual environments.
โข Empathetic Coaching & Mentoring: Applying empathetic listening skills to coaching and mentoring scenarios to foster growth, trust, and positive change.
โข Building & Maintaining Trust: Developing trust and rapport through consistent empathetic listening and understanding, and understanding the role of trust in effective communication.
โข Self-Care for Empathetic Listeners: Managing the emotional demands of empathetic listening, preventing burnout, and maintaining a healthy work-life balance.
โข Assessment & Continuous Improvement: Evaluating empathetic listening skills, seeking feedback, and setting goals for continuous improvement in understanding and supporting others.
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