Executive Development Programme in Customer Service Leadership Skills Workshop
-- ViewingNowThe Executive Development Programme in Customer Service Leadership Skills Workshop is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of customer service leadership in today's competitive business landscape.
6 033+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
À propos de ce cours
100% en ligne
Apprenez de n'importe où
Certificat partageable
Ajoutez à votre profil LinkedIn
2 mois pour terminer
à 2-3 heures par semaine
Commencez à tout moment
Aucune période d'attente
Détails du cours
• Understanding Customer Service Leadership: This unit will cover the basics of customer service leadership, including the definition, importance, and key characteristics of effective customer service leaders.
• Developing a Customer-Centric Mindset: This unit will focus on the importance of a customer-centric mindset in customer service leadership, and how leaders can cultivate this mindset within their teams.
• Building and Leading High-Performing Customer Service Teams: This unit will cover the best practices for building and leading high-performing customer service teams, including team structuring, role definition, and performance management.
• Effective Communication in Customer Service: This unit will focus on the importance of effective communication in customer service, including active listening, empathy, and clear communication skills.
• Handling Customer Complaints and Conflicts: This unit will cover the best practices for handling customer complaints and conflicts, including de-escalation techniques, problem-solving, and follow-up procedures.
• Measuring and Improving Customer Service Performance: This unit will cover the key metrics for measuring customer service performance, including customer satisfaction, Net Promoter Score (NPS), and first contact resolution rate. It will also cover how leaders can use these metrics to improve customer service performance.
• Leveraging Technology in Customer Service: This unit will cover the role of technology in customer service, including the use of CRM systems, AI, and automation. It will also cover how leaders can leverage technology to improve customer service efficiency and effectiveness.
• Creating a Culture of Continuous Improvement: This unit will focus on the importance of creating a culture of continuous improvement in customer service, including the role of training, coaching, and feedback in this process.
• Leading Change in Customer Service: This unit will cover the best practices for leading change in customer service, including change management strategies, communication planning, and resistance management.
Parcours professionnel
Exigences d'admission
- Compréhension de base de la matière
- Maîtrise de la langue anglaise
- Accès à l'ordinateur et à Internet
- Compétences informatiques de base
- Dévouement pour terminer le cours
Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.
Statut du cours
Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :
- Non accrédité par un organisme reconnu
- Non réglementé par une institution autorisée
- Complémentaire aux qualifications formelles
Vous recevrez un certificat de réussite en terminant avec succès le cours.
Pourquoi les gens nous choisissent pour leur carrière
Chargement des avis...
Questions fréquemment posées
Frais de cours
- 3-4 heures par semaine
- Livraison anticipée du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison régulière du certificat
- Inscription ouverte - commencez quand vous voulez
- Accès complet au cours
- Certificat numérique
- Supports de cours
Obtenir des informations sur le cours
Payer en tant qu'entreprise
Demandez une facture pour que votre entreprise paie ce cours.
Payer par FactureObtenir un certificat de carrière
