Global Certificate in Crisis Communication: Crisis Communication Techniques
-- viewing nowThe Global Certificate in Crisis Communication: Crisis Communication Techniques is a vital course for professionals seeking to excel in managing communication during critical situations. This certificate program equips learners with the essential skills needed to effectively communicate in a crisis, ensuring the maintenance of organizational reputation and public trust.
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Course Details
• Crisis Communication Planning: Developing a comprehensive crisis communication plan to ensure a quick and effective response during a crisis.
• Media Relations: Building and maintaining relationships with the media during a crisis.
• Social Media Management: Utilizing social media platforms to communicate during a crisis and monitor public sentiment.
• Internal Communication: Ensuring clear and effective communication within an organization during a crisis.
• Message Development: Crafting clear and concise messages to convey during a crisis.
• Spokesperson Training: Preparing and training spokespersons to effectively communicate during a crisis.
• Risk Assessment: Identifying potential crises and assessing their impact on an organization.
• Crisis Simulation Exercises: Conducting crisis simulations to test and improve crisis communication plans.
• Reputation Management: Protecting and restoring an organization's reputation during and after a crisis.
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