Masterclass Certificate in CX Psychology: Actionable Knowledge
-- viewing nowThe Masterclass Certificate in CX Psychology: Actionable Knowledge course is a comprehensive program that focuses on the psychological principles behind customer experience (CX). This course highlights the importance of understanding customer behavior, emotions, and decisions to create exceptional customer experiences.
4,473+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Understanding CX Psychology Foundations
• Human-Centered Design in CX
• Psychology of Customer Loyalty and Retention
• CX Metrics & KPIs: Measuring Customer Experience
• Emotional Intelligence in Customer Experience
• Neuroscience in Customer Experience: Influencing Decision Making
• Personalization Strategies in CX: Leveraging Customer Data
• Improving Customer Trust and Privacy in CX
• Designing Effective Customer Feedback Loops
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate