Global Certificate in Digital Engagement: Customer Interaction
-- viewing nowThe Global Certificate in Digital Engagement: Customer Interaction is a vital course designed to equip learners with the essential skills needed to thrive in today's digital-first world. This certificate course focuses on enhancing learners' ability to engage customers effectively using digital tools and platforms, which are in high demand across industries.
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Course Details
• Digital Customer Interaction Fundamentals <br> • Understanding Customer Journey Mapping <br> • Multi-Channel Engagement Strategies <br> • Social Media Customer Service <br> • Email Marketing and Automation <br> • Data-Driven Personalization <br> • Customer Feedback and Experience Management <br> • Digital Engagement Analytics <br> • Ethical Considerations in Digital Customer Interaction <br> • Best Practices in Digital Customer Interaction
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