Executive Development Programme in Engagement Customer Retention

In this age of abundant choices, customers demand personalized and seamless experiences. Businesses that fail to provide these experiences risk losing their customers to competitors. This program equips learners with the skills to design and implement effective customer engagement strategies that foster loyalty and retention. The course content includes modules on customer journey mapping, voice of the customer, customer-centric culture, and data-driven decision making. These topics are crucial for any professional looking to excel in customer-facing roles or management positions. By completing this program, learners will gain a competitive edge in the job market and demonstrate their commitment to continuous learning and development.